Refund Policy

01Overview

At GPLuniverse, we want you to be confident in your purchase. Because our products are digital and downloadable, refunds are offered under a focused guarantee: we stand behind every product working as expected. If something does not work and we are unable to fix it for you, we will refund you within the 7-day window described below.

This policy works alongside our Terms of Service and Privacy Policy.

02When you're eligible for a refund

You qualify for a refund when all of the following are true:

• The product does not work as intended (for example, it fails to install or function correctly).
• You contacted our support team and gave us a reasonable chance to fix the issue.
• Our team was unable to resolve the problem.
• Your request is made within 7 days of your purchase.

Important: We always try to fix the issue first. Most problems can be solved quickly by our support team, so please reach out before requesting a refund. A refund is provided only if the product genuinely cannot be made to work.

03What's not covered

Refunds are for products that do not work. They are not available in situations such as:

• Change of mind — you decided you no longer want the product after purchase.
• The product works correctly but does not suit your specific needs or expectations.
• You found the same product cheaper elsewhere.
• You did not read the product description or compatibility details before buying.
• You no longer need the product or made the purchase by mistake after downloading it.
• The request is made after the 7-day window has passed.

04How to request a refund

The process is simple:

• Step 1 — Contact support. Reach out to us by email, live chat, ticket, or WhatsApp within 7 days of your purchase and describe the issue.
• Step 2 — Let us help. Our team will work with you to fix the problem. This is usually fast and resolves most issues.
• Step 3 — Refund if unresolved. If we are unable to make the product work, we will approve your refund.

05How refunds are issued

• Approved refunds are returned to your original payment method through Stripe.
• Once approved, refunds are typically processed within 5–10 business days, depending on your bank or card provider.
• We refund the amount paid for the product in question.

06Chargebacks

If you have a problem with a purchase, please contact us first — we are here to help and will resolve eligible issues quickly. Opening a payment dispute or chargeback before contacting us can delay the resolution. Filing a fraudulent chargeback for a product you have received may result in your account being suspended.

07Contact us

To request a refund or ask about this policy, reach us at: