Privacy Policy
How GPLuniverse collects, uses, and protects your information.
Last updated: [LAST_UPDATED]
01Introduction
GPLuniverse ("GPLuniverse", "we", "us", or "our") operates an online marketplace offering GPL-licensed WordPress themes and plugins. This Privacy Policy explains what personal information we collect when you visit our website or use our services, how we use it, who we share it with, and the rights you have over it.
By using our website, creating an account, or making a purchase, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.
02Information we collect
We collect information in three ways: information you give us directly, information we collect automatically, and information we receive from trusted third-party services.
Information you provide
- Account details — name, email address, and password when you register for a Starter, Pro, Lifetime, or Reseller membership.
- Billing information — your name and billing details required to process a purchase. Card numbers and payment credentials are entered directly with our payment processor and are not stored on our servers.
- Communications — information you share when you contact us through our contact forms, support tickets, live chat, email, or WhatsApp.
- Newsletter signups — your email address if you choose to subscribe to updates.
Information collected automatically
- Usage data — pages visited, links clicked, time spent, and referring URLs.
- Device & technical data — IP address, browser type, operating system, and device identifiers.
- Cookies & similar technologies — see the Cookies & tracking section below.
Information from third parties
Our payment processor confirms transaction status to us, and our analytics and advertising tools provide aggregated insights about how visitors use our website.
03How we use your information
We use the information we collect to:
- Create and manage your account and membership.
- Process payments and deliver the products you purchase.
- Provide customer support and respond to your enquiries.
- Send service-related messages such as order confirmations and account notices.
- Send marketing emails and newsletters where you have opted in (you can unsubscribe at any time).
- Understand how our website is used so we can improve it.
- Detect, prevent, and address fraud, abuse, or security issues.
- Comply with our legal obligations.
Legal bases (GDPR). Where applicable, we process your data on the basis of contract performance (to provide our services), legitimate interests (to improve and secure our website), consent (for marketing and non-essential cookies), and legal obligation (to meet regulatory requirements).
06Data retention
We keep your personal information only for as long as necessary to provide our services, maintain your account, meet legal and accounting obligations, and resolve disputes. When information is no longer needed, we delete or anonymise it.
07Data security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (SSL/TLS) and restricted access to personal data. Payment details are handled by our payment processor and never stored on our servers. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
08Your privacy rights
Depending on where you live, you may have some or all of the following rights over your personal information.
If you are in the EU / UK (GDPR)
- The right to access the personal data we hold about you.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data ("right to be forgotten").
- The right to restrict or object to certain processing.
- The right to data portability.
- The right to withdraw consent at any time.
- The right to lodge a complaint with your local data protection authority.
If you are in California (CCPA/CPRA)
- The right to know what personal information we collect and how it is used.
- The right to request deletion of your personal information.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of personal information — note that we do not sell your personal information.
- The right not to be discriminated against for exercising your rights.
To exercise any of these rights, contact us at support@gpluniverse.com. We will respond within the timeframe required by applicable law and may ask you to verify your identity before acting on your request.
09International transfers
We operate from Pakistan and work with service providers located in other countries, including the United States and the European Union. This means your information may be transferred to and processed in countries with data protection laws different from your own. Where required, we rely on appropriate safeguards for such transfers.
10Children's privacy
Our website and services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
11Third-party links
Our website may contain links to third-party websites and the websites of original product authors. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
12Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through the website or by email. Your continued use of the website after an update means you accept the revised policy.
13Contact us
If you have any questions about this Privacy Policy or how we handle your information, you can reach us at: